Repairs carried out by Gadgetsfix.com are given 3 months warranty on the repair which relates 100% to the repair undertaken and not to any other issue which may now arise.Any faults arising which are not connected to the repair will not be covered and will not be subject to any refund on the original repair.
Repairs for liquid and impact damage – VERY IMPORTANT – PLEASE READ WELL
Liquid damage repairs are not covered under warranty due to the servere nature that liquid has on a live circuit board. Due to the damage caused by liquid or impact damage on any electrical item, in certain circumstances the gadget will not continue to work after our repair. Liquid or impact damaged devices may develop other faults once opened other than the problem that it has been sent to us for, unfortunately this is the nature of the damage, however we will endeavor to repair the faults within the stated price.
This is due to the liquid making contacts on the board and after we remove all traces of the liquid this can result in a total system failure after our repair. We have not control on this and hold no responsibilty on this type of failure. If chargeable parts are needed, we will contact you first. Please be aware that if your phone develops the same fault or others after the phone has been sent back to you and you would like it fixed again, then this is a chargeable repair.
Pricing on repairs
Whilst every care is taken to ensure correct pricing on repairs, we reserve the right to change a price in exceptional circumstances. If a price is corrected due to exceptional circumstances, customers will be informed of the change before payment is processed and offered the opportunity to cancel the repair (there will admin fee £25 charged if this is the case)
If we repair a device and no payment is received within 30 days the device is broken down for spares to defray costs.
All packages dispatched and sent through Royal Mail Special Delivery or a special carrier as they require a signature upon arrival and the package is insured.This is charged at £6.00.
Please note that to return repairs to anywhere outside the U.K. will be £10.95 (for standard weight) as we use the Royal Mail International Special Delivery service.
We do not accept any responsibility for any delays, loss or damage due to the Royal Mail Delivery Service but should you experience any problems then please contact us if we can be of assistance to you.
We accept payment via Credit / Debit card and Cheques made payable to ‘Bulk Repairs’, please remember to write your name, address & cheque guarantee card number on the reverse. We also accept PAYPAL and CHAPS/BACS payment
There is a minimum charge of each repair if the device is not repairable (£10.95 extrax for International Special Delivery).
International delivery charges are £10 plus £12.00 return postage.
Terms and Conditions of service © 2010
All customers and website visitors agree to be bound by terms and conditions of service set forth below upon usage of any services offered by The Computer Doctor and its associate partners as defined herein.
1. Definitions and Interpretation
1.1 In these terms and conditions the following words have the meanings given:-“Business Day” means any day other than a Saturday, Sunday or a public or bank holiday in England, Wales, Scotland or Northern Ireland;” Contract” means a contract for the purchase by the Customer of Products or Services from Gadgetsfix.com and Gadgetsfx Ltd incorporating these terms and conditions and arising from the acceptance by Gadgetsfix.com and Gadgetsfx Ltd of an Order;” Customer” means the person, firm or company ordering Products or services;” Default” shall mean any breach by either party of its obligations under a Contract, any default, act, omission, negligence or statement by either party, its empl oyees, agents or sub-contractors arising out of or in connection with a Contract and in respect of which either party may be legally liable; “Gadgetsfix.com and Gadgetsfx Ltd” means Gadgetsfix.com and Gadgetsfx Ltd or any such other business Gadgetsfix.com and Gadgetsfx Ltd may appoint as sub-contractor to provide the Services to the Customer; “Intellectual Property Rights” means copyright, patent, trademark, service marks, registered designs, sui generis rights, know-how, confidential information, trade or business names or other similar rights together with applications for any of the foregoing; “Licence Agreement” means any licence agreement relating to use of the Software; “Order” means any written order for Products, or Products and Services, received by Gadgetsfix.com and Gadgetsfx Ltd from the Customer; “Services” means any configuration or installation services provided by The Gadgetsfix.com and Gadgetsfx Ltd as sub-contractor of the Customer to end-users of Products in conjunction with the supply of Products; “Software” means any computer software supplied by Gadgetsfix.com and Gadgetsfx Ltd, whether embodied in ROM, RAM, firmware or on disk, tape or other media. “Confidential Information” all information of whatsoever nature (whether oral, written or in any other form) containing or consisting of material of a technical, operational, administrative, economic, marketing, planning, business or financial nature or in the nature of intellectual property of any kind or in the nature of Specifications and relating either to the Products or Services, the Seller or the Buyer (as the case may be); “Delivery Address” the address for delivery of the Products or Services as stated on the Purchase Order; “Price” the price payable for the Products or Services as specified in the Purchase Order and payable in accordance with the terms of this Agreement; “Products or Services” such products or Services to be sold by the Seller to the Buyer as may be determined from time to time by the Seller and Buyer; “Purchase Order” the Buyer’s purchase order for the Products or Services; “Specifications” any plans, drawings, data or other information relating to the Products; “On-site visits” any services delivered at the Customer’s premises; “Workshop Repairs” any services delivered on Gadgetsfix.com and Gadgetsfx Ltd premises; “Data Recovery” any attempt to recover, salvage or retrieve data from any computer storage media such as hard disks, floppy disks, USB disks, flash disks or any other computer-related equipment or media;
1.2 All other words and expressions are to be given their normal English meaning taken in the context of the Contract. Any dispute as to the meaning of a word is to be settled by reference to the Oxford English Dictionary.
1.3 Any reference to a clause shall mean a clause of these terms and conditions unless otherwise stated.
1.4 The use of headings in these terms and conditions shall be for convenience only and shall not affect the interpretation of these terms and conditions.
2. Contract Formation
2.1 All Orders submitted by the Customer to The Computer Doctor and accepted by The Computer Doctor shall be subject to these following terms and conditions which shall form part of and govern any Contract.
2.2 Usage of any service or receiving any estimate or quotation for any Products and/or Services by the customer, issued by Gadgetsfix.com and Gadgetsfx Ltd –verbally, by phone or in person or in writing including by email- shall be deemed acceptance of these terms and conditions.
3.1 All prices for Products or Services stated in any quote, estimate or acceptance of Order are those current at the time of the Customer’s enquiry by phone, by email or any other acceptable means.
3.2 All quoted prices are exclusive of VAT and carriage and VAT and/or carriage will be added to the agreed price if applicable. Cost of parts required to carry out a successful repair will be extra and are not included in the labour charge quoted. A minimum standard charge for 2 hours applies to any on-site visit. If the on-site visit takes longer than 2 hours, the customer will be charged for the extra hours of labour. A quote for the extra hour(s) will be given to the customer at the time of booking. As an example, the customer is charged for 3 hours if the on-site technician completes the job in 2h20 minutes but the customer can ask the technician to stay for the full length of the extra hour to carry out training or any other computer-related work if necessary.
4.1 Payment for parts and services must be made by credit/debit card or cash prior or upon the delivery of the services by Gadgetsfix.com and Gadgetsfx Ltd.
4.2. The customer agrees that payment for services and carriage is non-refundable and parts or equipment fitted or supplied will be replaced only if found faulty and/or covered by the manufacturer’s warranty.
4.3 Gadgetsfix.com and Gadgetsfx Ltd may at its discretion offer credit terms to the Customer subject to the status of the Customer and completion by the Customer of a credit application form supplied by Gadgetsfix.com and Gadgetsfx Ltd. Such credit terms shall be determined by Gadgetsfix.com and Gadgetsfx Ltd and confirmed in writing with the Customer.
4.4 Unless and until credit terms are granted, the Customer will pay for any Products or Services on a “cash with order” basis in which case the Customer should allow at least three (3) Business Days for the payment to be credited to Gadgetsfix.com and Gadgetsfx Ltd account. The Computer Doctor reserves the right not to release any Products or provide any Services until all such payments are cleared and credited to Gadgetsfix.com and Gadgetsfx Ltd bank account.
4.5 Where credit terms are granted, and unless other terms are granted in writing, the Customer will pay no later than 30 days following the date of Gadgetsfix.com and Gadgetsfx Ltd invoice and Gadgetsfix.com and Gadgetsfx Ltd reserves the right to suspend deliveries where payment is delayed.
4.6 If any payments are overdue the Customer may be placed on credit hold and no further Products or Services will be delivered or made available to the Customer until all payments due to The Computer Doctor under the Contract have been paid. Gadgetsfix.com and Gadgetsfx Ltd may at its discretion, withdraw credit facilities in the event of any breach of this contract by the Customer.
4.7 If payment is not received by the relevant due date Gadgetsfix.com and Gadgetsfx Ltd may:
(1) Charge the Customer interest on any overdue amount (on a daily basis) from the due date of payment to the date of actual payment (both dates inclusive) at the rate of four (4) per cent per annum above the Lloyds TSB Bank plc Base Rate for the time being in force.
4.8 All payments made by the Customer to Gadgetsfix.com and Gadgetsfx Ltdshall be in pound sterling in immediately available funds free and clear of any right of set off or counter claim or any withholding or deduction whatsoever.
4.9 The customer agrees to make all payments due under this contract irrespective of any dispute or claim the Customer may have with or against any third party.
5.1 Gadgetsfix.com and Gadgetsfx Ltd, to the extent that it is permitted to do so, hereby assigns the benefit of any guarantee or warranty covering any defects in Products received by Gadgetsfix.com and Gadgetsfx Ltd under an agreement with the manufacturer or supplier of the relevant Product.
5.2 The warranty service (if any) will be that provided by the manufacturer and any validation procedures relating to that warranty service are the responsibility of the Customer.
5.3 Gadgetsfix.com and Gadgetsfx Ltd may in its discretion offer support or maintenance services with respect to Products or services.
5.4 The warranty of the manufacturer or supplier is in lieu of all other terms or conditions whether express or implied concerning the quality or fitness for purpose of Products and all such other terms and conditions are hereby excluded.
6. Terms of Service
6.1 Gadgetsfix.com and Gadgetsfx Ltd will make every possible effort to preserve their customers’ data, however they make no guarantees whatsoever that data will be intact after the computer(s) have been repaired and tested. The customer agrees not to hold Gadgetsfix.com and Gadgetsfx Ltd responsible for any loss or damage to data as a result of repairs, upgrades or any other services carried out on their computer(s) or network.
6.2 Onsite visits benefit from a no-fix no-fee policy if the engineer is technically unable to resolve the reported problem. If Gadgetsfix.com and Gadgetsfx Ltd technician(s) can’t fix the problem on-site due to external dependencies such as faulty equipment or no internet service by BT or any other Internet Service Provider or lack of original disks or drivers, the customer is liable to pay the minimum standard charge agreed at the time of booking. If at least one of the original problems reported by the customer is fixed by the on-site technician, the customer is liable to pay the full price agreed at the time of booking.
6.3 Workshop repairs benefit from a no-fix no-fee policy if Gadgetsfix.com and Gadgetsfx Ltd is unable to fix the original reported problem but where the fix is possible by replacement of a faulty part or parts and the customer does not agree to the replacement of the faulty part, Gadgetsfix.com and Gadgetsfx Ltd reserves the right to charge the Customer a diagnostic fee of £55 + VAT. If the fix of the computer(s) is not possible by replacement of the faulty part(s) and/or as a result of extensive damage to the equipment, it is declared irreparable by Gadgetsfix.com and Gadgetsfx Ltd technicians, no-fix no-fee policy will apply. Where several faults are reported by the customer and at least one of the faults has been successfully repaired, the Customer is liable to pay the full amount agreed at the time of booking. No-fix no-fee does not apply to partially repaired computer(s).
6.4 If The Gadgetsfix.com and Gadgetsfx Ltd is unable to repair the computer(s) due to non-supply of parts by manufacturers or suppliers, a diagnostics fee of £55 + VAT may apply to any computer(s) under repair. The diagnostics fee will cover the time spent on fault diagnosis and re-assembly of the computer(s) and cost of collection and return of the computer(s) if applicable. The return of the customer’s computer(s) will be subject to prior payment of diagnostics fee and carriage if applicable. We may waive the diagnostics fee at our discretion.
6.5 If the customer’s computer develops a fault in the course of service delivery by Gadgetsfix.com and Gadgetsfx Ltd on-site or off-site, the customer agrees not to hold Gadgetsfix.com and Gadgetsfx Ltd responsible for the fault. However, Gadgetsfix.com and Gadgetsfx Ltd will do its best to remedy the problem at no cost to customer(s) unless parts are required.
6.6 All computers repaired in Gadgetsfix.com and Gadgetsfx Ltd workshops are checked for viruses and are free from viruses before delivery to the customer. Gadgetsfix.com and Gadgetsfx Ltd is not responsible for any virus infections that occur after the customer has received the computer(s). A charge will apply for the removal of any virus(es) in the computer(s) after the delivery of the computer(s).
6.7 All the customer’s computers once repaired or declared irreparable, must be collected within 14 days from the time the customer is informed. If the customer fails to collect the repaired or unrepaired computer, we reserve the right to charge the customer for storage at a rate of £3 a day until the passage of a maximum of 8 weeks. The customer must claim or collect the computer within 8 weeks, otherwise the computer will be recycled for parts and the customer will lose ownership of the computer.
6.8 Where the Customer requires Gadgetsfix.com and Gadgetsfx Ltdr to carry out any configuration or installation services either for the Customer and /or the end-user, Gadgetsfix.com and Gadgetsfx Ltd shall do so as sub-contractor to the Customer and this agreement and the terms contained herein shall constitute the sub-contract.
6.9 The Gadgetsfix.com and Gadgetsfx Ltd will use all reasonable endeavours to provide computer services in accordance with the terms of the Contract and will ensure that all the Services are provided with all reasonable care and skill and by suitably trained and qualified persons.
7.1 Gadgetsfix.com and Gadgetsfx Ltd shall a) not be liable for any claims regarding the physical functioning of the equipment/media or the condition or existence of data stored on the media supplied before, during or after services; b) In no event will Gadgetsfix.com and Gadgetsfx Ltdbe liable for any loss of data or loss of revenue or profits or before, during or after services even if Gadgetsfix.com and Gadgetsfx Ltd has been advised of the possibility of damages or loss to persons or property.
7.2 Gadgetsfix.com and Gadgetsfx Ltd liability of any kind with respect to the services, including any negligence or delay in delivery of service on its part, or loss of equipment or media, shall be limited to the quoted price for the services.
7.3 The Customer must be aware of the inherent risks of damage to media or equipment that is involved when undergoing data recovery or computer repairs, including without limitation, risks due to destruction or damage to the media or equipment and/or data stored and inability to recover data, or inaccurate or incomplete data recovery, including those that may result from the negligence of Gadgetsfix.com and Gadgetsfx Ltd. The customer agrees not to hold Gadgetsfix.com and Gadgetsfx Ltd responsible for any damage or loss of equipment or media or data loss. In case of any damage or loss to the original media or equipment, the liability of Gadgetsfix.com and Gadgetsfx Ltd shall be limited to providing the customer with similar media or equipment of comparable price or capacity.
7.4 The maximum aggregate liability of Gadgetsfix.com and Gadgetsfx Ltdto the Customer whether in contract, tort or otherwise for any direct loss or damage including to tangible property suffered by the Customer as a result of any default of Gadgetsfix.com and Gadgetsfx Ltd shall be limited in aggregate to the lesser of £1000 or an amount equal to the sums paid by the Customer under the Contract during the preceding 12 months.
7.5 The Gadgetsfix.com and Gadgetsfx Ltd shall not be liable to the Customer whether in contract, tort or otherwise and even if foreseeable by or in the contemplation of Gadgetsfix.com and Gadgetsfx Ltd for: (a) any loss of profits, business, revenue, goodwill or anticipated savings, whether sustained by the Customer or any other person; or (b) any special, infdirect, or consequential loss whether sustained by the Customer or any other person.
7.6 Any advice or recommendations given to the Customer by Gadgetsfix.com and Gadgetsfx Ltd or its employees or agents as to storage, application, use or preference of the goods which is not confirmed in writing by Gadgetsfix.com and Gadgetsfx Ltd, is followed or acted upon entirely at the Customer’s own risk and accordingly Gadgetsfix.com and Gadgetsfx Ltd shall not be liable for any such advice or recommendation which is not so confirmed.
7.7 While Gadgetsfix.com and Gadgetsfx Ltd will make every effort to preserve the integrity of any equipment under repair, the Customer agrees not to hold Gadgetsfix.com and Gadgetsfx Ltd responsible for any accidental damages to the equipment in its possession including but not limited to surface scratches, deformations and cracks.
8. Intellectual Property Rights
8.1 All Intellectual Property Rights in or relation to the Products (including any manuals and operating documentation relating thereto) or in any materials (including Software) created by Gadgetsfix.com and Gadgetsfx Ltd during the course of providing the Services shall vest in Gadgetsfix.com and Gadgetsfx Ltd or its suppliers as the case may be and the Customer shall have no title to or interest in any such Intellectual Property Rights except to the extent specifically agreed by Gadgetsfix.com and Gadgetsfx Ltd.
8.2 The Customer will notify Gadgetsfix.com and Gadgetsfx Ltd immediately if it becomes aware of any illegal or unauthorised use of any of the Products or any of the Intellectual Property Rights in the Products and will assist Gadgetsfix.com and Gadgetsfx Ltd and/or its suppliers in taking all steps necessary to defend the owners’ rights.
8.3 The Customer undertakes to ensure that any Software which is sold to end-users or any other third party will be accompanied by any Licence Agreement (whether shrink-wrap or otherwise) relating to that Software and any other documentation which The Computer Doctor or Gadgetsfix.com and Gadgetsfx Ltd’s suppliers may require.
9.1 Each party shall treat as confidential all information obtained from the other which is specifically designated as confidential or proprietary and shall not divulge such information to any person (except to such party’s own employees and then only to those employees who need to know the same) without the other party’s prior written consent.
10.1 The Gadgetsfix.com and Gadgetsfx Ltd reserves the right to modify these terms and conditions. Any such modification will apply on the effective date specified in the said notice to all services and products provided by Gadgetsfix.com and Gadgetsfx Ltd.
11.1 All Contracts shall be governed by, and construed in accordance with, English law and the parties submit to the exclusive jurisdiction of the English courts.